Return Policy

1. Overview

We are committed to your satisfaction and safety. Because our products include prescription medications and compounded pharmaceuticals, our return and refund policy is governed by both customer service standards and applicable pharmacy regulations.

2. Prescription Medications

Due to federal and state pharmacy laws, prescription medications — including compounded medications — cannot be returned or resold once they have been dispensed and shipped. This policy exists to protect patient safety and ensure drug integrity.

If you received the wrong medication, a damaged shipment, or a product that appears to be compromised, please contact us within 7 days of delivery at help@coivas.com. We will work with the dispensing pharmacy to investigate and, where appropriate, replace the order at no additional cost to you.

3. Subscription Cancellations & Refunds

You may cancel your Coivas subscription at any time through your account settings or by contacting support. Cancellations take effect at the end of the current billing period — you will not be charged for the following cycle.

Refunds for subscription fees already charged are available in the following circumstances:

• Provider visit not completed: If you were charged for a consultation that was never conducted, you are entitled to a full refund of the consultation fee.
• Duplicate charges: If you were billed more than once for the same billing period due to a system error, we will refund the duplicate charge promptly.
• Prescription not issued: If you paid a membership fee and no prescription was issued following your clinical assessment, please contact us — we review these cases individually and will issue a refund where appropriate.

4. Medication Errors & Quality Issues

If you believe you received an incorrect medication, incorrect dosage, or a product with a quality defect, do not use the product and contact us immediately:

• Email: help@coivas.com
• Please include your order number, a description of the issue, and, if possible, photographs of the product and packaging.

We take all medication safety concerns seriously. Where a confirmed error or quality defect is established, we will arrange for a replacement shipment or issue a full refund, at your discretion.

5. Non-Refundable Items & Fees

The following are generally non-refundable:

• Prescription medications that have been shipped and delivered without defect.
• Consultation or provider visit fees where the consultation was completed.
• Partial subscription periods that were actively used prior to cancellation.

6. How to Request a Refund

To initiate a refund request, please email help@coivas.com with:

• Your full name and account email address.
• Your order or transaction number.
• A brief description of the issue and the refund you are requesting.

We aim to respond to all refund inquiries within 2 business days. Approved refunds are processed to your original payment method within 5–10 business days, depending on your card issuer.

7. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Services after changes take effect constitutes your acceptance of the revised policy.

8. Contact Us

Questions about returns or refunds? We're here to help: