Terms of Service

1. Acceptance of Terms

By accessing or using the WellVi LLC d/b/a Coivas ("we," "us," or "our") website and telehealth platform (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Services.

2. Eligibility

You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you meet this requirement and that all information you provide is accurate and complete. Our Services are available to residents of states where we are authorized to provide telehealth services.

3. Nature of Services

Coivas connects patients with independent, licensed healthcare providers for telehealth consultations. Coivas is a technology platform and is not a medical provider. All clinical decisions — including prescriptions — are made solely by the licensed clinicians who treat you.

Our Services are not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

4. Account Registration

You must create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@coivas.com if you suspect unauthorized access to your account.

5. Subscriptions & Payments

Some Services are offered on a subscription basis. By enrolling in a subscription, you authorize us to charge your payment method on a recurring basis at the then-current rate. Prices are subject to change with 30 days' notice. You may cancel your subscription at any time through your account settings or by contacting support.

All fees are in U.S. dollars and are non-refundable except as required by law or as expressly stated in our Refund Policy. We do not currently accept insurance; you are responsible for all charges.

6. Coivas Challenge Money-Back Guarantee

Coivas offers a money-back guarantee to eligible customers enrolled in the Coivas Challenge. If you remain continuously enrolled for your full selected subscription period — three (3), six (6), or twelve (12) consecutive months, as applicable — and your verified final weight is equal to or greater than your verified starting weight, you may be eligible for a refund of eligible subscription fees paid during that subscription period, subject to the requirements below.

For purposes of this Section, the Subscription Warranty Period means the full paid subscription period selected at enrollment: three (3), six (6), or twelve (12) consecutive months.

This guarantee applies only to eligible customers who are prescribed compounded semaglutide or compounded tirzepatide through the Coivas Challenge and who follow the dosing, titration, refill, and clinical instructions provided by their clinician. This guarantee does not apply to customers who are prescribed or receive commercial or brand-name GLP-1 medications, including but not limited to Ozempic®, Wegovy®, Mounjaro®, or Zepbound®.

Participation in the Coivas Challenge does not guarantee that any medication will be prescribed. All prescribing decisions are made solely by independent licensed clinicians based on medical judgment, patient eligibility, applicable law, and clinical appropriateness.

The guarantee is not prorated. No refund will be issued unless you complete the full Subscription Warranty Period and satisfy all eligibility, adherence, verification, and claim-submission requirements.

i. Qualifications

To qualify for the Coivas Challenge Money-Back Guarantee, you must satisfy all of the following conditions:

• New customer. You must be a new Coivas customer enrolling in the Coivas Challenge for the first time.
• Accurate enrollment information. You must complete the intake assessment truthfully and accurately, including accurate reporting of your starting weight, medical history, current medications, and other requested information.
• Starting-weight verification. You must submit or complete a valid starting-weight verification within seven (7) days of enrollment, unless Coivas confirms in writing that your starting weight has been otherwise verified.
• Continuous enrollment. You must remain continuously enrolled and in good standing for the entire Subscription Warranty Period. Any cancellation, pause, lapse, failed payment, chargeback, refund, disputed charge, or gap in enrollment will void the guarantee.
• Eligible medication. You must be prescribed compounded semaglutide or compounded tirzepatide through the Coivas Challenge for the entire Subscription Warranty Period, subject to clinician judgment and applicable law. The guarantee is void if you switch to, receive, or are prescribed a commercial or brand-name GLP-1 medication, or if you elect or are placed on a microdosing protocol.
• Medication shipments and refill forms. You must complete all required refill forms on time and receive your prescribed medication shipments on a consistent basis throughout the Subscription Warranty Period. Any missed or delayed shipment caused by your failure to complete required steps, provide accurate information, make payment, respond to clinical outreach, or accept delivery will void the guarantee.
• Adherence to clinical instructions.You must follow your clinician's instructions, including dosing schedules, titration instructions, storage instructions, safety guidance, refill requirements, and any required clinical follow-up.
• No other weight-loss medications. You must not use any prescription or non-prescription weight-loss medication, compounded weight-loss medication, GLP-1 medication, peptide, or other pharmacologic weight-loss aid outside the Program during the Subscription Warranty Period. Coivas may also require confirmation that you did not use other weight-loss medications during the twelve (12) months before enrollment.
• No materially misleading conduct. The guarantee is void if Coivas determines that any information submitted in connection with enrollment, treatment, adherence, weight reporting, or a refund claim is false, incomplete, altered, misleading, or unverifiable.
• Timely claim submission. You must submit your refund claim within forty (40) days after the shipment date of your final medication shipment for the applicable Subscription Warranty Period.

ii. Verification Methods

To initiate a refund claim, email support@coivas.com within the claim window and identify the verification method you will use. Coivas may require additional documentation reasonably necessary to confirm eligibility, including payment history, refill history, shipment history, clinical-adherence records, and weight verification.

Option 1: Licensed Healthcare Provider Attestation

You may submit a written attestation from a licensed physician or other qualified healthcare professional confirming your current weight, the date measured, and the provider's name, license type, license number, and state of licensure. The attestation must be submitted within fourteen (14) days after your refund-claim email.

Option 2: Self-Recorded Video

You may submit a video showing yourself stepping onto a scale with the weight reading clearly visible. The video must be recorded in a well-lit area, must show the scale display clearly, and must include you audibly reciting the unique code provided by Coivas. The video must be no longer than thirty (30) seconds and must be submitted within twenty-four (24) hours after receiving the code.

Coivas may reject any verification that is incomplete, unclear, altered, inconsistent, unverifiable, or otherwise insufficient to determine eligibility.

iii. Verification Process

Coivas will review submitted materials to determine whether the claim satisfies the guarantee requirements. Coivas will not begin evaluation until all required materials have been received. Eligibility determinations will be made in good faith based on the submitted materials, Program records, payment history, refill history, shipment history, and clinical-adherence records.

iv. Additional Conditions

Refund amount. Approved refunds are limited to eligible subscription fees actually paid to Coivas for the applicable Subscription Warranty Period. Refunds exclude taxes, shipping, pharmacy fees, lab fees, provider consultation fees, third-party fees, medical-attestation costs, chargeback fees, and any amounts already refunded or credited, unless those amounts were expressly included in the subscription price.

Refund processing. Approved refunds will be processed within thirty (30) days after verification approval and will be credited to the original payment method where possible.

No partial refunds. No partial or prorated refunds will be issued under this guarantee for cancellation, disenrollment, pause, nonpayment, missed refills, missed shipments, incomplete verification, or failure to complete the full Subscription Warranty Period.

No guarantee of medical outcome. The Coivas Challenge Money-Back Guarantee is a limited promotional refund policy. It is not a promise, warranty, or guarantee of any particular medical result, amount of weight loss, health outcome, medication availability, prescription, or continued clinical eligibility.

Regulatory and medication-availability changes. Coivas may modify, suspend, or terminate the Coivas Challenge if required by applicable law, regulatory guidance, medication availability, pharmacy availability, safety concerns, or clinician determination. Changes will not apply retroactively to customers already enrolled in an active Subscription Warranty Period, except where required by law, safety, medication availability, or clinician judgment.

Privacy and verification materials.By submitting photos, videos, attestations, or other verification materials, you authorize Coivas to use those materials solely to administer and verify your refund claim, subject to Coivas's Privacy Policy and applicable law.

7. Referral Program Terms

Referral rewards are available only for referrals of new Coivas customers who have not previously created an account, completed an intake, or purchased through Coivas.

To qualify, the referred customer must use the referrer's unique referral link or code and complete a purchase of an eligible GLP-1 product through Coivas. The referral bonus is not earned for cancelled, refunded, reversed, or fraudulent orders.

The referred customer receives $50 off their eligible GLP-1 purchase. The referrer receives a $50 cash reward after the referred customer's qualifying purchase is confirmed.

Referral rewards are reviewed and paid out monthly. Coivas may withhold, cancel, or reverse rewards if the referral does not meet eligibility requirements, if payment fails, if the order is refunded, or if abuse, self-referral, duplicate accounts, or other suspicious activity is detected.

Referral rewards cannot be combined with certain other promotions, discounts, or offers unless expressly permitted by Coivas. Rewards have no cash value until approved and issued by Coivas.

Coivas may modify, suspend, or terminate the referral program at any time. Eligibility, reward amounts, payout timing, and qualifying products are subject to change. By participating, users agree to comply with all applicable terms, laws, and promotional guidelines.

8. Prescription Medications

Prescriptions are issued solely at the discretion of the treating clinician. Coivas does not guarantee that a prescription will be issued following a consultation. Medications are dispensed by licensed, NABP-accredited pharmacies. You agree to use prescribed medications only as directed and to disclose all current medications and health conditions to your clinician.

9. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose.
• Provide false or misleading health information.
• Attempt to gain unauthorized access to any part of the platform.
• Reproduce, distribute, or create derivative works from our content without written permission.
• Interfere with or disrupt the integrity or performance of the Services.

10. Intellectual Property

All content, trademarks, logos, and software on the Coivas platform are the property of Coivas or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our intellectual property without our prior written consent.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COIVAS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNTS YOU PAID TO COIVAS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Coivas and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any dispute arising from these Terms shall be resolved by binding arbitration in New York, NY under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a new effective date. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

16. Contact Us

Questions about these Terms? Contact us at: